Regulations 15. Bye-laws of information utilities.—

(1) An information utility, for the conduct of its operations, shall have bye-laws consistent with the Code.

(2) The bye-laws shall be consistent with, and provide for all matters contained in the Technical Standards, if any.

(3) Without prejudice to the generality of sub-regulation (1), the bye-laws shall provide for-

• (a) the manner and process of providing core services and other services under these Regulations;
• (b) risk management;

¹⁰[(ba) minimum service quality standards, including timelines for –
(i) registration of users,
(ii) issuance of record of default, and
(iii) issuance of annual statement to registered users.
(bb) adoption of quality standards and quality standards certifications.]

• (c) rights of users; and
• (d) grievance redressal.

(4) The bye-laws of the information utility, as amended from time to time, shall be published on its website

¹⁰ Inserted by Notification No. IBBI/2021-22/GN/REG072, dated 13th April 2021 (w.e.f. 13-04-2021).